"Clients who cancel or make a change 2 hours before their scheduled appointment will be assessed a $25 fee. Clients who cancel or reschedule fewer than 2 hours before their appointment are considered to be a no-show and will be responsible for the entire cost of the session. Clients who repeatedly cancel or reschedule may be asked to prepay for their appointments." Prepaid Packages are Non- Refundable. Your credit card information will be obtained to hold your appointment time slot. It will not be charged unless you violate the cancellation policy. We still will request some form of payment to hold your time slot even if you have a gift certificate.